Frequently Asked Questions
Everything you need to know about your order and our products
How do I ensure I am ordering the correct size?
We provide a detailed FitKit guide on our website to help you find your perfect fit. Since condom fit is crucial for both comfort and safety, we recommend measuring according to our instructions before placing your order.
Is your packaging discreet?
Yes, all orders are shipped in plain, unmarked boxes or mailers. The sender name on the shipping label will appear as 'Global Protection Corp' to ensure your privacy.
What is your return policy for wellness products?
Due to the intimate nature of our products and strict health and safety regulations, we cannot accept returns or exchanges on opened or used products. If your order is damaged or incorrect, please contact our support team within 14 days.
How can I track my shipment?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Currently, we ship to a wide range of countries. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
Are your products tested for quality and safety?
Every ONE® condom is triple-tested for safety and reliability. They meet or exceed all international safety standards (ISO 4074) to provide maximum protection and peace of mind.