Returns & Exchanges
At ONE® Condoms, we prioritize your satisfaction and safety above all else. Due to the personal and medical nature of our products, we offer a flexible return policy on apparel and accessories while maintaining strict hygiene standards for our health products.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for your return.
Verify Product Condition
Ensure apparel items are unworn and unwashed, and that any health-related products remain in their original, tamper-evident sealed packaging.
Ship Your Items
Package your items securely and use the prepaid shipping label provided by our team to send your package back to our distribution center.
Receive Refund or Credit
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing